Bespoke CRM · Swiss SMEs

A CRM built around the way your sales team sells.

We build bespoke CRMs for Swiss SMEs, or a simple interface on top of your Odoo or bexio. Enquiries arrive already assigned, follow-ups are ready to go, and your teams spend their time selling instead of typing.

Deals in progress · Western Switzerland team
New12
Enquiry #248192°
Lausanne
Website
Enquiry #247964°
Geneva
Chatbot
Meeting7
The R. family81°
Zurich
1st meeting Thu
B. Workshop Ltd58°
Basel
1st meeting Mon
Quote sent9
Mr & Mrs K.74°
Geneva
Day 6
Signed4
L. Property SA100°
Lausanne
Won

Interface preview, sample data

The reality

Off-the-shelf CRMs, bypassed by your teams.

Data entry

Your salespeople don't fill in the CRM

Too many fields, too many clicks. The information stays in inboxes and notebooks, not in the tool.

Noise

Nobody reads the alerts any more

One notification per event ends up ignored. We measured a response rate below 7 % on standard alerts.

Silos

The CRM isn't connected to the ERP

The office re-keys amounts, stages and contacts. Duplicates pile up, and nobody knows which version to trust.

Two approachesDepending on your current tools
A

Bespoke CRM

You're starting from scratch, or your current tool is holding the team back. We build a CRM around the way you sell: your stages, your assignment rules, your documents. No pointless fields, nothing to work around.

  • Sales stages that fit your business
  • Role-based access: management, sales, office, field
  • Data protection planned from the start (Swiss FADP)
B

CRM layer on Odoo or bexio

You already run Odoo, bexio or another ERP, but nobody enjoys opening it day to day. Your ERP stays the reference, and we build a fast, field-friendly interface on top, synced both ways.

  • Automatic sync, hourly or in real time
  • Safeguards: no amount ever overwritten, duplicates blocked and sent for approval
  • Quotes, files and invoices generated as PDFs and filed in the right place
Sync · every hour
Project stageCRM → ERPSynced
Signed amountERP → CRMSynced
Deposit invoiceERP → Client portalSynced
Duplicate contactCRM → ERPBlocked, needs approval
PDF

Quote_2481.pdf

Generated and placed in the client portal

The stages

From first contact to signature, without re-keying.

01Capture
  • Website forms, ads, phone, online assistant: every enquiry lands in one place
  • Data cleaned and duplicates merged automatically
  • The source of every enquiry tracked, so you know which channel really pays off
02Assign
  • Rules by area, product, language and availability
  • Absence handling and reassignment suggestions
  • The salesperson gets the enquiry by email, with one-click actions
03Prioritise
  • Heat score per prospect and at-risk deal detection
  • Top 3 calls every morning: urgency, value, likelihood to sign
  • Meeting prep sheet: history, comparable projects nearby, points to watch
04Follow up
  • Unanswered quotes spotted, follow-ups drafted automatically and approved by the team
  • Sales emails read automatically to keep records up to date
  • Low-key follow-up emails, sent only during office hours
05Steer
  • Dashboards, sales forecasts and conversion matrix
  • Monthly lost-deals report, written and analysed automatically
  • One summary a day instead of an alert for every event
How we work
  1. 01

    Audit

    We look at how your team really sells, and put a number on the hours lost.

  2. 02

    Prototype

    A first version of your sales tracking, plugged into your real data,, tested by your salespeople.

  3. 03

    Roll-out

    Go-live in stages, without halting operations or changing ERP.

  4. 04

    Improvement

    Real usage is measured, and the next upgrades follow from it.

Case study · Swiss technical SME

A sales team, an office, technicians, one tool.

A technical services SME in French-speaking Switzerland was running on an ERP, spreadsheets and a lot of daily re-keying. Around its ERP we built a CRM, some forty AI agents, a client portal and a field app. Around 64,000 tasks now run every month with no manual work.

Measured over one month of operation. Client anonymised.

Read the full case study

Measured results
MetricBeforeAfter
Time before first action on a new enquiry216 h95 h−56 %
Admin work eliminatedTyped by hand67 h / monthevery month
CRM update after a sales emailManual3 to 14 minautomatic
Alerts sent to salesOne per event1 summary a dayless noise
Unprofitable ad spend identified and cutInvisible≈ CHF 20,000 / yearenquiry sources tracked

Let's measure the hours your team loses every week.

Request an audit